Rider Conduct and Rights

Title VI – Civil Rights Policy


The City of Santa Clarita operates its programs without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the City of Santa Clarita.


If you believe you have been discriminated against, you may file a signed, written complaint within one hundred and eighty (180) days of the date of alleged discrimination. The complaint should include the following information:


  • Your name, address, and how to contact you (i.e., telephone number, email address, etc.)
  • How, when, where, and why you believe you were discriminated against. Include the location, names, and contact information of any witnesses.


The complaint may be filed in writing with the City of Santa Clarita at:


City of Santa Clarita
28250 Constellation Road
Santa Clarita, CA 91355


Printable Form: Title VI Complaint Form (PDF)
Title VI Plan


Email: City of Santa Clarita

Telephone: 661-295-6300
Hearing Impaired: 661-295-6382


If information is needed in another language contact, 661-295-6300.
Para más información en Español llame al 661-295-6300, oprima el numero 1.


The “Title VI Complaint Form” may be used to detail the complaint, but is not mandatory. Complaint forms may also be obtained by calling 661-295-6300. The City of Santa Clarita will provide appropriate assistance to complainants who are limited in their ability to communicate in English.


In addition to the Title VI complaint process at the City of Santa Clarita, a complainant may file a Title VI complaint with the Federal Transit Administration (FTA), Office of Civil Rights, Region IX, 201 Mission Street, Suite 1650, San Francisco, California 94105-1839. The FTA’s complaint procedure is contained in the FTA Circular C4702.1A.


The Limited English Proficiency (LEP) Plan has been prepared to address Santa Clarita Transit’s responsibilities as a recipient of federal financial assistance as they relate to the needs of individuals with limited English language skills. The plan has been prepared in accordance with Title VI of the Civil Rights Act of 1964, and it’s implementing regulations, which state that no person shall be subjected to discrimination on the basis of race, color or national origin. Santa Clarita Transit will take reasonable steps to ensure that all persons have meaningful access to its programs, service and information, at no additional cost.


Americans with Disabilities Act (ADA)


In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”), the City of Santa Clarita will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. Further details on the City’s policy can be found here.


To file an ADA grievance please follow this link.

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