City of Santa Clarita Transit provides a range of transportation services to passengers throughout the Santa Clarita Valley’s approximately 200 square miles and beyond. Transit provides options for people who bike and ride; elderly and special needs customers who require door-to-door service, commuters who park locally and ride with us to surrounding cities and destinations; and passengers looking to connect or transfer from other transit agencies. With fast, reliable service, City of Santa Clarita Transit takes you just about anywhere you want to go.
Reasonable Modifications
In compliance with the Americans with Disabilities Act, Santa Clarita Transit may allow the reasonable modification of our policies to accommodate the special needs of persons with disabilities who wish to use any of our services.
If you require special accommodations while riding Santa Clarita Transit, please call 661-295-6300. A request may also be made by mail at 28250 Constellation Road, Santa Clarita, CA 91355 or via email at santaclaritatransit.com
Examples of accommodations that can be made for customers with disabilities include:
- Customers requiring medication while in transit or at an event; this includes administering insulin or conducting a finger stick blood test
- Customers requiring food related to medical conditions, such as a person with diabetes needing a high-sugar snack or covered drink to control low blood sugar
- Customer request to stop ahead of or behind a bus stop due to an obstruction (such as a parked car) or construction, when it is safe to do so, for either boarding or exiting a bus
- Customer request to board before other passengers who are non-disabled
- Customer request for a convenience stop due to lack of curb cuts or accessible path of travel
Requests for reasonable modifications or accommodations will not be approved if the request would fundamentally alter the nature of the service or program, create a direct threat to the health or safety of others, result in an undue financial and administrative burden, or the individual would still be able to fully use the services provided by Santa Clarita Transit without the modification. Examples of accommodations that will be denied include:
- Customer flagging a bus to pick up in-between bus stops
- Customer request for bus operator to perform personal care attendant functions
- Customer request for partial wheelchair securement
- Customer request to use lap and shoulder belt without wheelchair securement
- Boarding a customer whose service animal is not under control
- Boarding a customer whose wheelchair is being used to transport only possessions
Requests can be made to bus operators if you are unable to make requests in advance. However, this will delay service as your request is considered. Please indicate if you have already made a request in advance. The bus operator may need to contact a supervisor or dispatch regarding your request.
Wheelchair Lift
If a rider needs a wheelchair lift to board a vehicle, the driver will assist the individual. For safety reasons, all wheelchair passengers are required to board the vehicle lift facing outward. Riders are also allowed to board while standing on the lift, if requested.
The City of Santa Clarita Transit fleet of vehicles are designed to accommodate, “standard” wheelchairs, scooters and other mobility devices. These devices are defined as not to exceed 48” in length, 30” in width and 600 pounds in total weight. Mobility devices larger than these standards may be denied service. City of Santa Clarita Transit will make all attempts to secure standard wheelchairs and scooters. However, if a wheelchair or scooter exceeds the normal size, the driver may ask the rider to transfer to a seat, as it may be difficult to safely secure the passenger within the mobility device. The rider will not be required to transfer out of his or her mobility aid, but it is strongly recommended. Drivers will also secure the tie-downs for wheelchair passengers.
Children under 2 years of age shall ride in a rear-facing car seat unless the child weighs 40 or more pounds OR is 40 or more inches tall. The child shall be secured in a manner that complies with the height and weight limits specified by the manufacturer or the car seat. (California Vehicle Code Section 27360.) Children under the age of 8 must be secured in a car seat or booster in the backseat. Children who are 8 years of age OR have reached 4’9’ in height may be secured by a booster seat, but at a minimum must be secured by a safety belt. (California Vehicle Code Section 27363) Adult attendants or adult riders will need to provide and secure the safety seat, as City of Santa Clarita Transit does not provide safety seats for children.
Service Animals
Riders may travel with a service animal, defined as a guide dog, signal dog, or other animals trained to work or perform tasks for persons with disabilities. Please inform the Customer Service Agent when scheduling a trip if the rider plans to travel with a service animal. Animals other than service animals may travel on City of Santa Clarita Transit only if the animal is in a properly secured cage. The rider or rider’s companion must be able to carry the cage or container on board the vehicle without hindering the safety of the rider and/or other passengers. For safety reasons, drivers are not permitted to carry cages or containers
Rider Etiquette
- Please be courteous to people on board.
- Avoid using the seat next to you as storage for your belongings when other passengers need a seat.
- No eating, drinking or smoking on board.
- Abuse, threats or obscene language/ actions will not be tolerated.
No operating or tampering with any equipment while on board the vehicle. This rule includes operating a hydraulic lift and attempting to remove wheelchair “tie-downs.” Riders who engage in physical abuse or cause physical injury to another rider or driver may be subject to immediate and permanent suspension and possible criminal prosecution.
Lost and Found Policy
Any article left behind on a vehicle will be forwarded to Customer Service. To claim a lost article, please call the Customer Service Center at (661) 295-6328. Articles are held for 30 days before being donated to a charitable organization.