Dial-A-Ride & Access Services

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Dial-A-Ride

The City of Santa Clarita Transit is committed to providing Santa Clarita Valley residents and visitors with valued transportation services, and our services extend to customers with special needs due to age or disabilities. Dial-A-Ride paratransit service provides curb-to-curb paratransit service for qualified elderly or special needs customers, as well as the general public.

Dial-A-Ride riders may schedule a trip for any purpose within the Santa Clarita Valley. Trips are not prioritized, which means riders can visit a friend or relative, go to a movie, visit the doctor, or go shopping.

Eligibility Requirements

Residents of Santa Clarita who are at least 60 years of age or have a certified disability are eligible to use Dial-A-Ride anytime during regular service hours.

Dial-A-Ride service is also available to the general public after 6:00 p.m., seven days a week. All reservations are made on a space available basis.

Registration Information


To register for Dial-A-Ride please call (661-294-9327). During the registration process, you will be asked for your local address and phone number. Proof of age or disability must be provided for unrestricted use of DAR services.

Following the brief registration process, a customer identification number will be issued to you, after which you can being scheduling reservations.

Hours of Operation

Dial-A-Ride operates from 5:00 a.m. to 10:30 p.m. Monday through Friday, 7:00 a.m. to 10:30 p.m. Saturday, and 8:00 a.m. to 8:00 p.m. on Sunday.

Customer Service Line

To make a reservation or register for Dial-A-Ride service, please call (661) 294-9327, between 6:00a.m. and 8:00p.m., Monday through Friday. Reservations can be made one to seven days in advance, including weekends and serviceable holidays.

You will be directed by the automated phone system to enter your Dial-A-Ride ID number followed by the # key. If you do not have an ID number, simply press the # key. Once you reach the phone queue, remain on the line until a Customer Service Agent (CSA) is available to take your call. All calls are answered in the order in which they are received.

DAR Fares

General Public $2.00
Senior/Disabled $2.00
Children Under 5 FREE
Personal Care Attendants FREE
Companions $2.00

Dial-A-Ride Brochure (*PDF)

Safety Straps for Mobility Devices (*PDF)


ACCESS SERVICES (AS)

The Americans with Disabilities Act (ADA) states that any citizen unable to ride fixed route services, due to physical or cognitive limitations, must have made available to them comparable paratransit services. Access Services provides this service.

Within the Santa Clarita Valley, the City of Santa Clarita Transit provides both Dial-A-Ride and AS services. Other providers offer AS service outside the Santa Clarita Valley. Access Services certified riders may travel to the Antelope Valley, San Fernando Valley, and the Los Angeles Basin via transfer trips.

Eligibility Requirements:

Access Services requires that all eligible riders present their AS I.D. card when boarding a vehicle. This will help the drivers match riders and trips, as well as verify the rider’s privilege to use Access Services. If a rider’s AS I.D. card is lost or stolen, call the Access Services Customer Service Center immediately at (800) 883-1295. I.D. cards will be replaced for a $5.00 fee. Riders will not be able to board an AS vehicle without their AS I.D. cards.

Determine your Access Services eligibility

Access Services Service Area:

Access Services is required by the ADA to serve areas within three-quarters of a mile of a fixed route bus stop. Although most of Los Angeles County is covered, Access Services cannot serve those locations where there is not regular fixed route bus service.

Effective July 1, 2019, for trips outside of Santa Clarita such as to the Antelope Valley or San Fernando Valley,  up to eight transfer opportunities are now offered during the week. For travel outside of Santa Clarita on the weekends as well as select holidays three new transfer opportunities are also now available. These connections will continue to be made at Olive View Medical Center in Sylmar. Trips that include a transfer will still only require one reservation call. Transfer times are shown below.

 

Weekdays Weekends/Holidays
6:00am
7:30am 7:30am
10:00am
12:30am 12:30pm
3:00pm
4:30pm
6:00pm 6:00pm
8:00pm

Customer Service Line:

To make a reservation or register for Access Services, please call (800) 827-0829, between 8:00 a.m. and 5:00 p.m., Monday through Friday. Reservations can be made one to seven days in advance, including weekends and serviceable holidays.

 

Access Services Fares:

All fares must be paid upon boarding the vehicle.

Santa Clarita $2.00
Trips outside of Santa Clarita, but under 20 miles $2.75
Trips 20 miles or longer $3.50
Children under 5 Free

*Exact fare is required.

Access Services Guide 


SANTA CLARITA TRANSIT ACCESSIBILITY ADVISORY COMMITTEE (AAC)

The AAC was established by the City of Santa Clarita Transit for the purpose of providing guidance on the quality of its programs and services for seniors and persons with disabilities.

The AAC’s voting membership is comprised of eleven members. Four positions are reserved for riders who use City of Santa Clarita Transit services, and who are sixty years of age or older. Four additional positions are reserved for individuals who use City of Santa Clarita Transit services, and who have disabilities as defined in the Americans with Disabilities Act (ADA). The three remaining members represent agencies that provide services to seniors, or people with disabilities in the Santa Clarita Valley.

 


Reasonable Modifications

In compliance with the Americans with Disabilities Act, Santa Clarita Transit may allow the reasonable modification of our policies to accommodate the special needs of persons with disabilities who wish to use any of our services.

If you require special accommodations while riding Santa Clarita Transit, please call 661-295-6300.  A request may also be made by mail at 28250 Constellation Road, Santa Clarita, CA 91355 or via email at santaclaritatransit.com

Examples of accommodations that can be made for customers with disabilities include:

  • Customers requiring medication while in transit or at an event; this includes administering insulin or conducting a finger stick blood test
  • Customers requiring food related to medical conditions, such as a person with diabetes needing a high-sugar snack or covered drink to control low blood sugar
  • Customer request to stop ahead of or behind a bus stop due to an obstruction (such as a parked car) or construction, when it is safe to do so, for either boarding or exiting a bus
  • Customer request to board before other passengers who are non-disabled
  • Customer request for a convenience stop due to lack of curb cuts or accessible path of travel

Requests for reasonable modifications or accommodations will not be approved if the request would fundamentally alter the nature of the service or program, create a direct threat to the health or safety of others, result in an undue financial and administrative burden, or the individual would still be able to fully use the services provided by Santa Clarita Transit without the modification.  Examples of accommodations that will be denied include:

  • Customer flagging a bus to pick up in-between bus stops
  • Customer request for bus operator to perform personal care attendant functions
  • Customer request for partial wheelchair securement
  • Customer request to use lap and shoulder belt without wheelchair securement
  • Boarding a customer whose service animal is not under control
  • Boarding a customer whose wheelchair is being used to transport only possessions

Requests can be made to bus operators if you are unable to make requests in advance. However, this will delay service as your request is considered. Please indicate if you have already made a request in advance. The bus operator may need to contact a supervisor or dispatch regarding your request.

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