Rider Conduct and Rights

Title VI – Civil Rights Policy

 

The City of Santa Clarita operates its programs without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice under Title VI may file a complaint with the City of Santa Clarita.

 

If you believe you have been discriminated against, you may file a signed, written complaint within one hundred and eighty (180) days of the date of alleged discrimination. The complaint should include the following information:

 

  • Your name, address, and how to contact you (i.e., telephone number, email address, etc.)
  • How, when, where, and why you believe you were discriminated against. Include the location, names, and contact information of any witnesses.

 

The complaint may be filed in writing with the City of Santa Clarita at:

 

City of Santa Clarita
28250 Constellation Road
Santa Clarita, CA 91355

 

Printable Form:

Title VI Complaint Form (PDF)

Title VI Formulario De Reclamación (PDF)

Title VI Plan

 

Email: City of Santa Clarita

Telephone: 661-295-6300
Hearing Impaired: 661-295-6382

 

If information is needed in another language contact, 661-295-6300.
Para más información en Español llame al 661-295-6300, oprima el numero 1.

 

The “Title VI Complaint Form” (Title VI Formulario De Reclamación) may be used to detail the complaint, but is not mandatory. Complaint forms may also be obtained by calling 661-295-6300. The City of Santa Clarita will provide appropriate assistance to complainants who are limited in their ability to communicate in English.

 

In addition to the Title VI complaint process at the City of Santa Clarita, a complainant may file a Title VI complaint with the Federal Transit Administration (FTA), Office of Civil Rights, 1200 New Jersey Avenue, SE Washington, DC 20590. The FTA’s complaint procedure is contained in the FTA Circular C4702.1A.

 

The Limited English Proficiency (LEP) Plan has been prepared to address Santa Clarita Transit’s responsibilities as a recipient of federal financial assistance as they relate to the needs of individuals with limited English language skills. The plan has been prepared in accordance with Title VI of the Civil Rights Act of 1964, and it’s implementing regulations, which state that no person shall be subjected to discrimination on the basis of race, color or national origin. Santa Clarita Transit will take reasonable steps to ensure that all persons have meaningful access to its programs, service and information, at no additional cost.

 

 

Notice under the Americans with Disabilities Act (ADA)

 

In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”), the City of Santa Clarita will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

 

Employment: The City of Santa Clarita does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

 

Effective Communication: The City of Santa Clarita will generally, upon request, provide appropriate aids and services leading to effective communication for qualified persons with disabilities so they can participate equally in the City of Santa Clarita’s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

 

Modifications to Policies and Procedures: The City of Santa Clarita will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities.  For example, individuals with service animals are welcomed in City of Santa Clarita offices, even where pets are generally prohibited.

 

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of the City of Santa Clarita, should contact the City’s Human Resources Division at (661) 284-1418 as soon as possible but no later than 48 hours before the scheduled event.

 

The ADA does not require the City of Santa Clarita to take any action that would fundamentally alter the nature of its programs or services, or impose an undue financial or administrative burden.

 

Complaints that a program, service, or activity of the City of Santa Clarita is not accessible to persons with disabilities should be directed to the City’s Human Resources Division at (661) 284-1418.

 

The City of Santa Clarita will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.

 

Any persons interested in participating in the City’s self-evaluation process may submit comments for review. Please contact Kristi Hobrecker, Human Resources Manager at (661) 284-1418.

 

Grievance Procedure under the Americans with Disabilites Act

 

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”).  It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Santa Clarita (City).  This procedure shall not be used for complaints regarding private entities (businesses or commercial facilities).  The City does not enforce the ADA, or mediate accessibility disputes related to private entities.  The City’s Personnel Policy governs employment-related complaints of disability discrimination.

 

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem.  Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

 

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Human Resources Division
23920 Valencia Blvd., Suite 110
Santa Clarita, CA 91355
Attn: Kristi Hobrecker

Within 15 calendar days after receipt of the complaint, a City representative will meet with the complainant to discuss the complaint and the possible resolutions.  Within 15 calendar days of the meeting, a city representative will respond in writing, and where appropriate, in a format accessible to the complainant, such as large print, Braille, or audio tape.  The response will explain the position of the City and offer options for substantive resolution of the complaint.

 

If the response by a City representative does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the appropriate high-level official or his/her designee.

 

Within 15 calendar days after receipt of the appeal, the appropriate high-level official or his/her designee will meet with the complainant to discuss the complaint and possible resolutions.  Within 15 calendar days after the meeting, the appropriate high-level official or his/her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

 

All written complaints received by a City representative, appeals to the appropriate high-level official or his/her designee, and responses from these two offices will be retained by the City for at least three years.

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