The City of Santa Clarita Transit is committed to providing Santa Clarita Valley residents and visitors with valued transportation services, and our services extend to customers with special needs due to age or disabilities. Dial-A-Ride paratransit service provides curb-to-curb paratransit service for qualified elderly or special needs customers, as well as the general public.
Dial-A-Ride riders may schedule a trip for any purpose within the Santa Clarita Valley. Trips are not prioritized, which means riders can visit a friend or relative, go to a movie, visit the doctor, or go shopping.
Residents of Santa Clarita who are at least 60 years of age or have a certified disability are eligible to use Dial-A-Ride anytime during regular service hours.
Dial-A-Ride service is also available to the general public after 6:00 p.m., seven days a week. All reservations are made on a space available basis.
To register for Dial-A-Ride please call (661-294-9327). During the registration process, you will be asked for your local address and phone number. Proof of age or disability must be provided for unrestricted use of DAR services.
Following the brief registration process, a customer identification number will be issued to you, after which you can being scheduling reservations.
Hours of Operation
Dial-A-Ride operates from 5:00 a.m. to 10:30 p.m. Monday through Friday, 7:00 a.m. to 10:30 p.m. Saturday, and 8:00 a.m. to 8:00 p.m. on Sunday.
Customer Service Line
To make a reservation or register for Dial-A-Ride service, please call (661) 294-9327, between 6:00a.m. and 8:00p.m., Monday through Friday. Reservations can be made one to seven days in advance, including weekends and serviceable holidays.
You will be directed by the automated phone system to enter your Dial-A-Ride ID number followed by the # key. If you do not have an ID number, simply press the # key. Once you reach the phone queue, remain on the line until a Customer Service Agent (CSA) is available to take your call. All calls are answered in the order in which they are received.
|Children Under 5||FREE|
|Personal Care Attendants||FREE|
ACCESS SERVICES (AS)
The Americans with Disabilities Act (ADA) states that any citizen unable to ride fixed route services, due to physical or cognitive limitations, must have made available to them comparable paratransit services. Access Services provides this service.
Within the Santa Clarita Valley, the City of Santa Clarita Transit provides both Dial-A-Ride and AS services. Other providers offer AS service outside the Santa Clarita Valley. Access Services certified riders may travel to the Antelope Valley, San Fernando Valley, and the Los Angeles Basin via transfer trips.
Access Services requires that all eligible riders present their AS I.D. card when boarding a vehicle. This will help the drivers match riders and trips, as well as verify the rider’s privilege to use Access Services. If a rider’s AS I.D. card is lost or stolen, call the Access Services Customer Service Center immediately at (800) 883-1295. I.D. cards will be replaced for a $3.00 fee. Riders will not be able to board an AS vehicle without their AS I.D. cards.
Access Services Service Area:
Access Services is required by the ADA to serve areas within three-quarters of a mile of a fixed route bus stop. Although most of Los Angeles County is covered, Access Services cannot serve those locations where there is not regular fixed route bus service.
Effective July 1, 2019, for trips outside of Santa Clarita such as to the Antelope Valley or San Fernando Valley, up to eight transfer opportunities are now offered during the week. For travel outside of Santa Clarita on the weekends as well as select holidays three new transfer opportunities are also now available. These connections will continue to be made at Olive View Medical Center in Sylmar. Trips that include a transfer will still only require one reservation call. Transfer times are shown below.
Customer Service Line:
To make a reservation or register for Access Services, please call (800) 827-0829, between 8:00 a.m. and 5:00 p.m., Monday through Friday. Reservations can be made one to seven days in advance, including weekends and serviceable holidays.
Access Services Fares:
All fares must be paid upon boarding the vehicle.
|Trips outside of Santa Clarita, but under 20 miles||$2.75|
|Trips 20 miles or longer||$3.50|
|Children under 5||Free|
*Exact fare is required.
SANTA CLARITA TRANSIT ACCESSIBILITY ADVISORY COMMITTEE (AAC)
The AAC was established by the City of Santa Clarita Transit for the purpose of providing guidance on the quality of its programs and services for seniors and persons with disabilities.
The AAC’s voting membership is comprised of eleven members. Four positions are reserved for riders who use City of Santa Clarita Transit services, and who are sixty years of age or older. Four additional positions are reserved for individuals who use City of Santa Clarita Transit services, and who have disabilities as defined in the Americans with Disabilities Act (ADA). The three remaining members represent agencies that provide services to seniors, or people with disabilities in the Santa Clarita Valley.